Praxis Community Projects


Advice & Information

Praxis provides advice, information and casework to migrants on a wide range of issues.  Our experienced advice team speaks a range of community languages and interpreters are also available.

Every year our free, independent and confidential advice helps over 2,000 people, and our campaigns for better policies benefit even more.

Important changes to our service

As you will already know, Praxis has begun making improvements to our drop-in advice over the past two or so months, as part of an ongoing and comprehensive review of how we deliver our services. From Spring 2014 we will be integrating our advice work more fully into the full range of activities on offer at Praxis. We are developing a full timetable to include group work, self- advocacy, digital inclusion workshops, DIY information and web-surfing sessions, mentoring and peer mentoring, access to healthcare, craft workshops, and more – in addition to and alongside our existing phone and face-to-face advice service.

From 6th January 2014, as a first step towards a new-look Praxis, we will be running a skeleton timetable as follows:

Form-filling session: every Monday, 10am-1pm and 2-4pm – for help completing forms relating to welfare benefits (applications and appeals), housing, asylum support and some immigration matters. Call us to book a slot during these times, either through our main reception number (020 7729 7985) or through our advice line (020 7749 7608). Please note that if you turn up without an appointment we may not be able to see you on the same day.  

Face-to-face advice:

Housing advice drop-in:
Every Tuesday 10am-12.30pm

Welfare benefits advice drop-in:
Every Thursday 10am-12.30pm

Immigration advice drop-in:
Every Friday* 10am-12.30pm

*Please note that this session is very busy & we can usually only see the first 20 people who arrive.

Phone Advice:
Tuesdays and Thursdays 
2 – 4.30pm: 020 7749 7608


To refer someone to our service, please complete the referral form attached and return it to, and we will book an appointment as soon as possible. In case of emergency, please call our advice line or refer to our drop-in service.

We would be grateful if you could circulate this information to your networks. Our services will continue to be available to the most vulnerable of migrants across London and can offer advice and information relating to asylum & immigration, housing, welfare benefits and accessing healthcare. We look forward to letting you know how our new Spring timetable will look.

Please contact Mel Steel directly with any queries at

Praxis can provide advice to migrants who have been victims of crime and is a third-party reporting centre for victims of hate crime.

Rubia’s story

Rubia, originally from Bangladesh, had been in the UK for some years and had become a British citizen.  She did not speak English and was quite isolated from the community as she stayed mainly in the family home looking after her children. Rubia told us her husband was physically and emotionally abusive.

A Bengali speaking adviser talked to Rubia and stressed the importance of her safety, offering her options for immediate assistance.  Rubia was reluctant to take these offers as she did not feel that she was in immediate physical danger but was unhappy with the situation and unsure what to do and what her rights might be if she took any action against her husband.

The adviser explained to Rubia that she had full rights to benefits as a British citizen and referred the client to a Bengali speaking worker at Victim Support for provision of further information about the different options which might be available to her.


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